Chat within the member application allows secure discussions between a member and their Care Manager in regards to their guided journey. A member can request a chat with their Care Manager, view chat notifications and respond to messages through the app.

* Access to Smart Phone or Computer * Text or Email

When the member wishes to connect with their Care Manager through messaging on the member application.

A member may have chat threads with multiple Care Managers. This could happen when the primary Care Manager is on vacation and another takes assignment of the program while they are out. It is also possible a member may be in more then one digital program with different Care Managers.

Log into the member application via the URL received in email and/or text.

Select **Chats**.

Select **Request a Chat.**

The Chat request with a Care Manager window displays.The Program defaults to the one that is open. If there are multiple programs, select the appropriate program from the list.

The message above may vary based on the organization.

Select a reason for your request.

The options available to select may vary based on the organization.

Enter a comment to provide any additional information related to the reason for the chat request.

You must enter text for the Submit Request button to enable.

Select **Submit Request**.

A confirmation displays. You have the option to Change the Reason or Cancel the Request using the links provided.

The confirmation displays in Chats on the member application until the associated chat request task is closed out by the assigned Care Manager. The Care Manager can chat with the member before the task is closed, but the message remains visible to the member until it is closed.

When a member receives a message, a notification displays on the chat icon in the member application.

Log into the member application using the URL received in email and/or text.

A dot on the Chats icon indicates there are unread chat messages. Select **Chats**.

In the chat window, new chats display with a message indicator in the Active Chats tab. The Care Manager’s name is displayed with the message.

Log into the member application via the URL received in email and/or text.

Select **Chats**.

Select the chat you want to respond to.

A member may have a chat with more then one Care Manager. For example, if their regular Care Manager is on vacation, another Care Manager may take assignment of the program and reach out to the member to let them know they will assist during that time.

Type your message and select the arrow to send.

Your conversation will be displayed, and you may continue to chat with the Care Manager.